We are happy to assist you and manage all your exchange policy requests!

Our exchange policy is valid for a maximum of 7 days from the date of receipt of the product, and only applies if the product is new, in resaleable condition, and the consumable components and accessories are still sealed with the packaging and all packaging materials intact. Accordingly, the product will be replaced or refunded within 14 days.

Products purchased through the Baghdad Corner electronic application can be exchanged by hand or delivered directly to Baghdad Corner Marketing. Please ensure that the returned product(s) are accompanied by an order confirmation and a copy of the delivery notice, along with all accessories and free gifts.

If you have received a defective product (such as if it was delivered to you with damaged or missing parts, or any obvious damage), it can be returned and replaced, or a full amount paid can be obtained upon approval. Please remember:

The product(s) must be in its original packaging and unopened, with the product's original order confirmation, delivery note, accessories and free gifts.

If the customer wants to refund the value of the product, he can get a refund after our after-sales service team confirms that he has received the product.

If the customer paid by credit card, the amount will be refunded to his account and a confirmation email will be sent to him.

If the customer paid in cash, the value will be refunded in cash.

If a customer loses their invoice within the 14 days, they can request a copy from our after-sales team or call us on 0775333325, and a copy of the invoice will be sent to them via WHATSAPP. For more information, please do not hesitate to contact us, we are very happy to serve you.

Our Replacement Pledge:

Exchange within 7 days: Our exchange policy is valid for 7 days starting from the date of receipt of the product.

Ease of replacement: You can visit us in Baghdad Corner / Marj Al-Hamam

Product replacement: If the product is defective upon delivery* (after approval from the after-sales service).

common questions

In-store product exchange policy is our promise

s. What is the replacement policy in effect in Baghdad Corner?

You can exchange a product after approval within 7 days from the date of purchase.

s. What should I do if I purchased a damaged electrical product?

Please visit the after-sales service office in Baghdad Marketing Corner to obtain the service that suits you. We will be sure to help you.

Return and refund of the product value via the online store

s. What documents should I bring to the store to replace the product?

You must bring the order confirmation and delivery notice to complete the exchange process.

s. What happens if I receive a defective product?

Defective products (such as products that were delivered with damaged or missing parts or any visible damage) can be exchanged for a full replacement upon approval.

These products must be reported within 3 days from the date of receipt of the product. Please contact us through our numbers 0775333325, as we will be very happy to serve you.

s. Can you receive the product I purchased to exchange it?

Yes, we can arrange this for you if you live outside Amman. Please contact us through our numbers 0775333325, as we will be very happy to serve you.

Maintenance and warranty
You will get all the products available through the Baghdad Corner online application with the brand guarantee and safety pledge!

We guarantee that all products available on the Baghdad Corner app are original products sourced from the brand itself, distributor or factory warehouse. With these products, you will find an original limited warranty from the brand itself, or from the distributor, and this warranty protects the products against manufacturing defects.

Products purchased through the Baghdad Corner electronic application can be taken to the after-sales service for repair at any of the Baghdad Corner branches. Rukn Baghdad after-sales service will help you solve your problem, but will not be responsible for the trademark obligations.

If the product is found to be defective upon delivery, the after-sales service will decide whether the product should be replaced or repaired. However, the product will be refused repair in the following cases:

- The defect occurs due to improper use (misuse, inappropriate voltage, exposure to liquid, misuse, etc....)

- If the serial number on the product is unknown.

- If a third party opens the product and attempts to repair it.

Repair conditions:

- The warranty does not apply without proof of purchase, and if the product is not assembled by the agent.

It takes a maximum of 15 days to repair any product, and the period begins from the day it is delivered to the after-sales service team in Rukn Baghdad.

- After the end of the above-mentioned period, the customer will receive an exchange receipt for the value paid, and this will not happen unless he brings all the product accessories.

- There is no warranty on accessories (batteries, chargers, ...)

We also recommend that you get Baghdad Corner's one-year extended warranty.

Baghdad Corner offers an additional one-year warranty on large home appliances after the initial supplier warranty period has expired.

Products whose original warranty period from the supplier is 5 years are not subject to the Baghdad Corner extended warranty.

Pay safely online
You can pay for your purchases online using any of the following major credit/debit cards:

-Visa Card

-Mastercard

If the product is refunded, this will be done on the same credit or debit card. This will take 3 working days on our part to do this, and then the value will be added to your card balance according to the time taken by your bank.

Rukn Baghdad takes internet security very seriously. Therefore, our site is fully HTTPS encrypted to ensure your security in all aspects, including the MPGS/MIGS path. That's why, when you use a credit/debit card, all your data is encrypted to the highest level and kept on a secure computer to protect it from hackers and criminals. The international web payment gateway hosts all the data. Credit/debit card details are not stored within our systems or computers; Which constitutes another guarantee of complete security when placing an order on Baghdad Corner, as it is completely safe.

common questions
paying off

s. How can I pay?

After you've added your products to your cart and are ready to complete your transaction, select the Checkout button in the cart pane. Follow the steps and enter the data required to deliver the products and payment information, until you receive an order confirmation message, and an email with a summary of your order.

Q: Are there any hidden fees when purchasing online?

There are no hidden fees when you purchase on Baghdad Corner, the price you see on the products page is exactly what you pay. Delivery fees may vary depending on the type, quantity and delivery location of the products. This information will be available on the checkout page before the order is confirmed.

What credit/debit cards do you accept for payment?

We accept the following payment methods: credit cards (Visa and MasterCard) and cash on delivery.

- Credit cards: We accept payments by Visa and MasterCard.

To pay by credit card at checkout, you will need your card number, expiration date and three-digit Card Verification of Value (CVV) number (located on the back of your card).

After entering this data, you will be redirected to the bank's page to enter the 3D secure password for electronic transactions.

- Debit cards: We accept payment with Visa and MasterCard.

To pay by debit card at checkout, you'll need your card number, expiry date and three-digit CVV number (optional on Maestro cards). You will then be redirected to your bank's secure page to enter your e-transaction password (issued by your bank) to complete the payment process.

- Paiement when recieving

If you are not comfortable making an online payment via the Baghdad Corner app, you can choose to pay on delivery instead. Thanks to this service, you can pay in cash when the order is delivered to your door, without the need to make any advance payment online.
Foreign currency cannot be used for cash on delivery. Only the Jordanian dinar will be accepted.

s. Are the prices on the website the same as the prices in the store?

Except for special clearance prices offered in store, we guarantee that you will get online store prices: you will be charged the same or less than the price you pay in store.

Q: When is the product value refunded if the transaction is not completed or fails?

There are no steps to refund the product value when the transaction is not completed or fails. The amount will be automatically refunded to your bank account within the next business day.

s. How do I get a receipt?

You will receive an order confirmation email summarizing your order and payment details. When you receive your purchases, the driver will give you a detailed delivery notice of the order you received.

Shipping and delivery

Get your order at the time and place you want